Leadership Redefined: Culture First

Written By Jessica Bissett

2 Day Leadership Programme for the Modern Hospitality Leader

Delivered in Partnership with THE CULTURE BUILDERS

Course Dates & Locations

Level

Leadership

Dates

7th & 8th October

Location

TBC

Application Closing Date

Monday 14th September 2026

2026 APPLICATIONS ARE NOW OPEN

-

READ APPLICATION DOCUMENT HERE

-

2026 APPLICATIONS ARE NOW OPEN - READ APPLICATION DOCUMENT HERE -

Many leadership programmes focus on “fixing” the perceived skills gaps of today. That approach doesn’t work. Our programmes deliver world-class leadership development that enables Scottish hospitality leaders to redefine excellence and lead with confidence into the future.

The culture we create as leaders influences everything around us. It’s the golden thread that connects our own experience, the experience of our people, and the experience we deliver to our customers. Because leaders have a disproportionate impact on culture, we must act with intention and clarity.

Our 2-Day ‘Leaders Make a Culture’ programme combines deep reflection, meaningful experiences, challenging exploration, and powerful interaction to equip you to lead your teams, organisations, and the wider industry forward. Drawing on our own expertise, the latest thinking, and best practice from a wide range of sectors, we will help you:

  •  Shape and sustain a high-performance culture in your organisation

  • Proactively develop your leadership identity and journey for maximum impact

  • Apply practical approaches to emotional intelligence to lead people, change, and resilience

  • Navigate challenging conversations in ways that motivate and support your people

  • Understand and apply the principles of the Bank of Me™ to optimise performance for yourself and others

What the programme will cover;

Day 1

  • High performance culture - defining what it looks like, how we create it, and our role as leaders to set expectations and lead by example

  • Leadership identity - understanding our journeys to this point, and intentionally choosing how we’ll shape ourselves in the future

  • The Bank of Me for high performance - managing our Human Bank Accounts so we stay ‘in the black,’ are able to be our best in our whole lives, and can role model and support our people

  • Emotionally intelligent leadership - stepping into the world of EI but through a practical lens on how we notice, value and manage emotions in ourselves and others

Day 2

  • Leader as engager - exploring and using different approaches to engage our people with our organisational vision, mission and purpose - shaping motivation and behaviour on the way

  • Shaping behaviour - using simple but powerful coaching and feedback techniques to shape our own impact, and the behaviours of teams and individuals across our organisations

  • Creating lasting change - committing to clear leadership habits that we want to ‘test and learn’ before the second part of the programme, including how we support each other

  • The programme legacy - agreeing how you’ll share learning with your people, how you’ll keep us updated on success and learning (so we can help) and your role with future leaders

Leadership Level

 Duration: 2-day programme

 Target Participants:  Designed for those in the most senior decision-making roles

 Prerequisites / Expected Experience:

  •  Minimum of 5 years in senior leadership or executive roles within hospitality or a related sector

  • Experience of managing teams and/or multiple departments

  • Responsibility for business decision-making and organisational performance

  • Understanding of organisational culture and its impact on business outcomes

  • Comfortable engaging in leadership challenges and reflective practice

Expected Knowledge / Skills:

  • Strong understanding of business strategy, operational management, and financial accountability

  • Prior exposure to leadership development or coaching programmes is advantageous

Who are The Culture Builders

Experts in culture, change and people, underpinned by lessons in wellbeing for teams and individuals. 

The Culture Builders is a UK-based organisation that delivers programmes to a wide range of organisations across the globe, with the aim of improving the professional, leadership and workplace experience.

They create impact by: understanding, auditing and shaping cultures; planning, leading and supporting change; and individual, team and leadership development. Our work covers every sector, and has seen us supporting organisations with ten thousand plus employees and small non-profit groups with less than 20 people.

 
Jessica Bissett
Previous

Leaders Make a Culture